Refund & Cancellation Policy

Last updated: 19 October 2026

Order Cancellation

Orders can be cancelled before dispatch. Once shipped, cancellation is not possible.

Refund Eligibility

• Damaged or defective product
• Incorrect product delivered
• Order paid for online and cancelled before dispatch

Non-Refundable Items

Customized or personalized products are non-refundable.

Pay on Delivery

• You pay the rider the full order total, in cash or by UPI, at handover and after the ID check. The order is handed over only once it is paid in full.
• A Pay on Delivery order cancelled before dispatch has nothing to refund — no payment has been taken.
• If the order cannot be handed over — no valid photo ID, nobody to receive it, or it is refused at the door — it returns to the store and nothing is charged.
• We may decline Pay on Delivery on future orders from customers who refuse Pay on Delivery orders at the door.

Refund Timeline

Approved refunds are processed within 5–7 business days:

• Paid online — to the original payment method via Razorpay.
• Paid on delivery (cash or UPI) — by UPI or bank transfer to an account in your name. We will ask for your UPI ID or bank details when we approve the refund, and the 5–7 business days run from when we receive them.

Contact

Email: info@hooch.store